The most obvious answer would be ‘time’. We can save you a lot of time by doing all or most of the research for you. We are also able to present options that you may not be able to find online. We can also give you the inside scoop on options you can find, and why they may have hidden perils. Our Experience Specialists know when a window seat doesn’t have a window, when an hour isn’t enough time to get from one terminal to another, and what insurance coverage your credit card doesn’t have that you should know about. When you are on your trip, we are there for you should something unexpected go. You don’t need to deal with a call centre or sending an email and crossing your fingers someone will reply. We’ve got your back.

As Experience Specialists we have access to options and perks that you won’t find on your own. We are given perks by our suppliers and we always pass these on to you, our client.

If anything should go wrong, we have your back. Our commitment from head office level to every agent is to provide support in times of need. That includes calling to advise you of flight delays or incidents, to helping you find out where to go in emergencies. We are happy to go above and beyond in our service to you.

We’d be happy to explain the small print to give you peace of mind.

We simplify your research and provide answers in your best interest – not the supplier’s. Not all of our Experience Specialists work exclusively on commission and we know that if they chase the money, you won’t come back. Our focus is on the experience, not the revenue earning and with our strong relationships with suppliers, this is rarely a concern.

Absolutely. Most of our travellers do their research this way before contacting us. Online gives you the endless DIY travel options. Travel Masters gives you the ease of making it happen the best way, backed by the knowledge of experience.

Online travel websites often present low cost itineraries by offering multiple stops or long layovers that aren’t clear when you book, but we find you the best price based your specific needs.